éclo&us
Mastering High-Stakes Conversations Through Assertiveness
4.6/5
training
Promoting fulfillment at work through dialogue: toward constructive and respectful communication
Effective communication is the foundation for productive and fulfilling work in the workplace.
We firmly believe that the ability to engage in constructive and respectful dialogue with colleagues, supervisors, clients, and suppliers is an essential skill for everyone in an organization.
Who is this training intended for?
Audience:
Anyone who needs to conduct high-stakes interviews in a professional setting (executives, managers, sales representatives, buyers, service technicians, customer-facing staff, etc.).
Prerequisites:
None
Disability status:
Please contact usso we can work together to determine the best way to tailor the training
Training Program
Day 1
- THE BASICS OF AN ECOLOGICAL AND EFFECTIVE DIALOGUE: Assertiveness, Defensive Behaviors
- PREPARING FOR AND CONDUCTING A HIGH-STAKES INTERVIEW
Day 2
- LISTENING AND ENGAGING IN DIALOGUE: A Guide to Conducting Interviews, Handling "Yes, but..." Responses and Objections, and the Role of Empathy
- TRAINING
Day 3
- A fun review of the tools and methods we’ve covered.
- A compilation of the trainees' achievements and progress.
- Resolving questions and issues raised by trainees using collective intelligence methods.
Course objectives:
- Understanding the principles of eco-friendly communication
- Knowing how to identify your own defensive behavior and that of the person you’re talking to
- Master a comprehensive approach to preparing for and initiating a high-stakes dialogue
- Acquire a "toolkit" for dialogue that enables you to achieve concrete results efficiently and respectfully
- Learn to listen to what the other person is saying without adding your own interpretation, and seize every opportunity.
- Handle difficult or emotional situations calmly.
Terms and Conditions
Registration instructions:
- Want to know if this training program is the right fit for you? Let’s talk about it
- Response within 2 business days
- Registration closes one week before the training session
Assessment criteria:
- Pre-training placement test
- Self-assessment of skills throughout the training program
- End-of-training evaluation
- Survey of trainee satisfaction at the end of the training program
Monitoring of implementation:
- Half-day registration
- Certificate of Completion (if requested)
Funding terms:
Need help financing your training (application for OPCO funding)
We're here to help. Feel free to contact us!
Let’s build your professional future together!
Key features of the training program
- Trainee handbook containing all the slides and training materials
- The training mind map
- Self-assessment of your communication habits
- Training on all tools using your own cases
testimonials
What people are saying
format
INTER or INTRA:
The choice is yours
Inter
- Cover the most popular topics;
- In groups of 3 to 10 people;
- Sessions in Valencia;
- Other locations available upon request.
- Rate: €485 per person per day (excluding tax; lunch included)
- Registration closes one week before the training session.
We can organize a workshop for groups of three or more people.
Intra
- Cover all the topics ofthe Management Tree©;
- Are scheduled according to your constraints;
- These courses are offered at your location, off-site, or in a residential setting;
- In groups of 8 to 10 people, depending on the topic;
- The following are operational: the ability to quickly apply what has been learned has been demonstrated.
- Price: Please contact us; we will provide a quote based on the modules you need.
Download the Efficient Manager Charter
The 6 Key Elements of Effective Management and the Behaviors Associated with Them.
blog
Our articles
Positive Feedback: 6 Steps to Sustainably Motivate Your Employees
In the hustle and bustle of everyday life, we sometimes tend to
The Art of Positive Feedback: A Powerful Tool for Motivation and Performance
The Art of Positive Feedback: A Powerful Tool for
The 4 Pillars for Building Long-Term Team Engagement
The 4 Pillars for Sustained Team Engagement In a
Positive Feedback: 6 Steps to Sustainably Motivate Your Employees
In the hustle and bustle of everyday life, we sometimes tend to
The Art of Positive Feedback: A Powerful Tool for Motivation and Performance
The Art of Positive Feedback: A Powerful Tool for
The 4 Pillars for Building Long-Term Team Engagement
The 4 Pillars for Sustained Team Engagement In a